AI back office for independent hotels and holiday rentals
Hotelhand drafts your guest replies, review answers and Monday report, in your voice. You approve. We set it up in 14 days.
Takes 2 minutes · No card · Report in 24 hours
Scroll to play the morning
Example of a Monday morning with Hotelhand: a guest email, a Google review and the Monday report arrive; a reply is drafted in the hotel’s voice, the owner taps Approve, and each item is marked done.
Hotelhand reads what arrives, writes the reply in your hotel’s voice and waits for your yes. Tap a job to see what lands on your phone.
Enquiries, offers, confirmations, questions before arrival. The draft is in your inbox in your words, with availability and prices already checked.
Booking.com, Google, Tripadvisor, Expedia. A specific, calm reply for each one, within a day. The hard ones come to you first, with two versions to choose from.
At 08:00: occupancy, average rate, revenue per room, pickup against last year, cancellations and this week’s arrivals, plus what guests praised or complained about. One page, no spreadsheet.
Dear Sophie and Tom, congratulations. We can set a table for two on the terrace at 20:30 on the 14th, with the sunset on your side. Our chef can prepare the lamb kleftiko that needs a day’s notice. Shall I reserve it?
Thank you, Léa. You are right that the Garden rooms are compact; we have added their exact size to every listing so nobody is surprised. The pressure in that bathroom was fixed on 12 October. We hope to see you in a Sea View room next time.
Guests praised: the terrace at sunset, the homemade jams.
Fix this week: Sunday breakfast waiting times, mentioned three times.
AI assistants: you are now named in 6 of 20 answers about Chania, up from 4.
And more: it sorts your invoices, watches competitors’ prices, helps ChatGPT and Google recommend you and writes a month of social posts. All of it writes like your hotel: it learns from your real emails and reviews, in up to ten languages. How it works.
What your guest is doing, and what is already done for them. Three moments from a week with Hotelhand.
Pick what a guest asks and the language. The reply is drafted the way your hotel would say it. Then approve it, or edit a line first.
These are example drafts. Yours learns from your own emails and reviews: prices, policies and the way you say things.
A 20-minute form: rooms, prices, policies, and a few real emails and reviews so it can learn your voice.
Inside your mailbox and booking system. 14 days for hotels, 7 for holiday rentals. Two video guides and a short manual.
Drafts wait for your approval. The Monday report arrives on its own. The full picture.
Pick how much you want to do yourself. Prices exclude VAT.
Do it yourself
Eight ready-made automations with monthly updates, the 30-day course, a weekly briefing on what changed in AI for hotels, templates for your booking system, and the members’ price on Setup.
Founding members: the first 50 pay a month, locked for as long as they stay.
Join the ClubWe keep it running
After Setup. We keep the automations current, make two changes a month, send a monthly numbers-and-visibility report, and answer the same day. Club included.
Start with the free check30-day fix-it guarantee on Setup: if something we agreed doesn’t work, we fix it free; if we can’t, we refund that part. Businesses in the EU with a VAT number are invoiced without VAT. Refund policy.
Paste your website or Booking.com page. Within 24 hours you get a report: what ChatGPT, Gemini, Perplexity and Copilot answer to twenty typical guest questions about your area, how you compare with five neighbours, and the three fixes that matter most.
Free. No card, no call. What the check looks at.
Hotelhand is run by hoteliers for independent hotels and holiday rentals. Ask anything at [email protected].
A service. We set up AI inside the tools you already use, your mailbox, your booking system and your review profiles, and, if you want, we keep it running. The Club is the do-it-yourself version with the same material.
No. Drafts appear where you already work: Gmail, Outlook or Spark, and your booking system. You will need an AI subscription of your own, about €20–100 a month, paid directly to the provider.
Only the Monday report, to you. Every reply to a guest or a reviewer waits for your Approve.
We sign a data processing agreement before touching anything. Drafts are written inside your own accounts; nothing is copied to ours.
30-day fix-it guarantee on Setup: if a part of what we agreed doesn’t work, we fix it free. If we can’t, we refund that part.
It lands in your inbox within 24 hours. Meanwhile, see how a week with Hotelhand works.