Built by people who run hotels.
We run independent hotels ourselves. The inbox, the reviews, the Monday numbers: we know what they cost in evenings. Hotelhand is the back office we built for our own houses, now set up for yours.
What we believe
Nothing reaches a guest without you. AI drafts; a person approves. That is not a limitation we accept, it is the product. Your guests write to you because of you.
Your voice, not a template. Every reply is written from your own emails, reviews, prices and policies. If it does not sound like you, we have not finished.
Prices on the page. Everything we sell has a price, a scope and a guarantee on the pricing page. No sales call is required to buy, though we are happy to talk.
Your tools, your accounts. We set the AI up inside your mailbox, your booking system and your review profiles. Nothing is copied to ours. A data processing agreement is signed before we touch anything.
How we work
Small by design. A Setup is done by one of us, start to finish, in 14 days for a hotel and 7 for a holiday rental. Managed clients know who answers them. The Club is where we share what we learn every week, because what the assistants do changes every month.
The company
Hotelhand is a brand of MARK Inc Ltd, a company registered in Sofia, Bulgaria, in the European Union. Invoices come from MARK Inc Ltd; EU businesses with a VAT number are invoiced without VAT. Legal details are in the Impressum.
Talk to us
[email protected]. We answer within a working day, in English, Greek or Bulgarian.
Start with the free check.
Paste your website. Within 24 hours you know what AI assistants say about your hotel and the three fixes that matter most.