Talk to us.
Questions about Setup, the Club or your own hotel: write to us. A person reads every email and replies within one working day, Monday to Friday, in English, Greek or Bulgarian.
Setup, Managed, the Club, the pilot, or whether Hotelhand fits your hotel. Tell us your website and your booking system, and we answer with specifics.
Invoice details, VAT numbers, bank transfer and receipts. Please include your company name and VAT number.
Monday to Friday, 11:00–18:00 Sofia time, by video. Bring your website and booking system; we tell you which level fits, or whether the free check is enough.
Access, correction or deletion of your data, or a copy of our DPA. We answer within one month, usually much sooner. See Security and data.
Before you write.
Most first emails are one of these. The answer may already be a click away.
| What does it cost? | Every price is on the pricing page, with what it includes. No call is needed to buy. |
|---|---|
| Does it work with my tools? | Gmail, Outlook or Spark, and the main booking systems and review sites. See How it works. |
| Is my guests’ data safe? | We sign a DPA before we start and work only inside your accounts. Details on Security and data. |
| Can I try it first? | Start with the free AI Visibility Check, or join the November pilot while places last. |
The company.
| Legal name | MARK Inc Ltd (Hotelhand is its brand) |
|---|---|
| Registered office | 11 Akad. Zhak Natan Street, 1700 Sofia, Bulgaria |
| Company and VAT number | 206058140 · BG206058140 |
| Replies | Within one working day, Monday to Friday |
| Languages | English, Greek, Bulgarian |
Full legal details are in the Impressum.
Does ChatGPT recommend your hotel?
Paste your website or Booking.com page. Within 24 hours you get a report: what ChatGPT, Gemini, Perplexity and Copilot answer to twenty typical guest questions about your area, how you compare with five neighbours, and the three fixes that matter most.
Free. No card, no call. What the check looks at · Sample report (PDF).
Villa Aurelia, Chania
- No room types or opening hours in your site’s structured data.
- Booking.com says “no cots”; your website says the opposite.
- No page answers “family rooms near the old harbour”.